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Vol. 8 No.1 May / June / July '2000



Regional Activity

WESTERN REGION

ISO 9000 (2000 SERIES) : 27 JUNE 2000
ACMA Western Region organized an in-house programme on ISO 9000 (2000 series) This series of International quality standards is getting a new look which will be effective from November 2000. The objective of this programme was to discuss the forthcoming change and the faculty making the presentations were:

Mr A M Rana, retired General Manager (Quality Assurance) from PAL – Peugeot Ltd., with 36 years experience on various aspects of car manufacture and vendor development as well as product development and Mr Mahesh Kasbekar, Consultant- ISO 9001, BPR and TQM.

Mrs Pilloo C Aga, Chairperson ACMA (WR), welcomed members and speakers. Her opening remarks dwelt on the ever increasing demand for high quality in this 'quality conscious environment'. Only companies adapting to the changing needs of the Customer, would survive and grow. The agenda of the Customer was, quality, flexibility and quicker response time, especially, in the international market. It was, essential, for an organization to focus on quality and process improvement from the start-from design through manufacture and supply to after sales service.

Clause by clause the expected changes were explained by Mr Rana. In a nutshell the standard would : build up around quality and delivery objectives of every business process in a company; pertain to customer satisfaction; seek to harmonise various management system standards e.g. environment management systems ISO 14000 and automotive industry QS 9000; ask purchase managers to find ways to avoid delays owing to lack of material; and keep costs down. While the existing system dealt with customer satisfaction merely in terms of the number of complaints, the new standard would call for some actual measurements of customer satisfaction.

BREMEN QUALITY MODEL (BQM) presented by Mr Mahesh Kasbekar taught the Small and Medium Enterprises (SME) a fast and effective way of achieving ISO 9002 with its apt ingredients: Cost Effectiveness and proven Methodology Support Management, representative in Documentation Management, structured approach for Documentation and GAT Analysis, software support for Document Maintenance and Version Control Technological support from Bremen. Included in the presentation were Total Quality Management, Customer Orientation and Continuous Improvement.

The response to this programme was excellent with 38 participants attending.

ACMA –Invest Seminar on Value Engineering: July 2000, Mumbai

ACMA (WR) jointly with INVEST (Indian Value Engineering Society) organised a half day programme on Value Engineering where the keynote address was given by Mr Ranjan Dasgupta, National President of INVEST and case studies were presented by Mr S L Padhye and
Mr G Raman, Member Board INVEST and Member Secretary INVEST, respectively.


Chairperson Western Region, Mrs Pilloo C Aga, thanked INVEST for joining with ACMA to present the programme to the regional members. Recalling a press statement made by Mr Jagdish Khattar of Maruti, that the company saved Rs20 crores in the last year by implementing Value Engineering measures and targeted a cost reduction of Rs 90 crores in the current year, she emphasise that these figures explained the problem industry was facing today - the demand of cost reduction. Mrs Aga stressed that Value Engineering could help industry to achieve this demand to a very large extent for improved manufacturing process, reduced rejections, improved productivity, enhanced quality and competitiveness, would be benefits that would accrue.

Mr. Dasgupta, defining Value Engineering as "satisfying the required functions at the lowest cost without sacrificing Quality, Performance, Delivery, Maintainability, Environment and Safety", maintained that perceptions should be set at the top level. Pointing out that we were, generally, prisoners of our own Paradigms, it was therefore up to us to shift and come out of our "intellectual strike". Measures to be followed were - Increased Customer Base, Improved Responsiveness, Improved Customer Service and Reduced Operating Costs.

CEOs from 23 member companies attended and all commended the programme as excellent.